Email us at info@letsgocalendar.com

with any questions about your order

Let's Go is devoted to quality.
All of our products are hand made,
making each unique with little subtle variances.

WHEN WILL I BE CHARGED FOR MY ORDER?
Orders are charged immediately upon checkout.

WHEN WILL MY ORDER BE DELIVERED?
We ship mostly at the beginning and at the end of the week.
Once shipped, the delivery usually takes 2–3 days within Germany.
EU and Europe can take up to 7 business days.
The rest of the world can take, currently, up to 25 days (bummer).
You will receive an email from us confirming that your
order has been shipped to your inbox.

HOW DO I CANCEL MY ORDER?
The easiest way is to contact us via e-mail at info@letsgocalendar.com.

WHO CAN I CONTACT IF I HAVE ANY QUERIES ABOUT MY ORDER?
Please get in touch at  info@letsgocalendar.com,
we will be happy to help you with any queries.

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards and PayPal.

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT
AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DO?
If you realize your personal details are incorrect,
please email info@letsgocalendar.com.

DO I HAVE TO PAY CUSTOMS DUTIES?
For the following countries, the applicable import
and custom fees are included in the final product price:
Germany, EU countries.
For all other countries, the recipient is responsible for all import fees,
custom taxes, and local taxes imposed by the country where the shipment is made.
The payment of these taxes is required in order to relieve the order
from custom charges. We cannot predict what the amount to pay for taxes
and customs will be, therefore we ask that you check before making an order.
Your shipping costs are already included in the total of your final order.

DO YOU SHIP TO MY COUNTRY?
You can check whether we ship to your country by consulting the table below:

Germany	Yes	2-3 business days
EU	Yes	3-6 business days
Europe	Yes	3-7 business days
USA & Canada	Yes	5-25 business days
ROTW*	Yes	7-25 business days

Our shipping partner is DHL.
*email info@letsgocalendar.com for more information.

CAN I EXCHANGE MY ITEM?
We have a 14 days return policy. Return shipping must be covered by the sender.
All pre-sale products, custom artwork works and artwork can not be
returned and purchases are final.

Your item must be in the same condition as when you received it,
unworn or unused, with tags, and in its original packing to be eligible for a return.
A receipt or proof of purchase is also required.

DAMAGES AND ISSUES
Please inspect your purchase upon arrival and notify us as soon as possible if an item is broken, damaged, or you receive the incorrect item so that we can assess the situation and find a solution.

WHEN WILL I RECEIVE MY REFUND?
Once your return has been received by our warehouse and complies
with our return policy, you will be refunded via your original payment method.
Please be aware that returned payments can take up to 7 working days to become effective in your PayPal account. Returned items will be refunded, excluding the original cost of shipping.

NON-RETURNABLE ITEMS / EXCEPTIONS / Pre-Order / Faulty Goods
You can cancel your pre-order within 48h because we understand life happens and budgets can change. If you need to adjust your size, you can do so within the pre-order period, but once it closes, the size is locked in.
Production and shipping for pre-orders usually take 3–4 weeks after the pre-order period ends. These are estimates and can vary, especially around the holidays.